If you receive the "something went wrong" error as below in any IE/Firefox/Google Chrome browser, try to clear cache, close the IE/Firefox/Google Chrome browser, reopen and try to log-in again.
Select Tools and find Internet options menu.
Find Browsing History and click Delete. If you are using IE 11,Deselect Preserve Favorites website data, and select all the others from the list and click Delete again.
Then, click Apply and close the browser.
- In the browser bar, enter:
- Select the items you want to clear (e.g.,
, , , ).
drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select .
- From the
or menu, select .
If the menu bar is hidden, press Alt to make it visible.
- From the
drop-down menu, select the desired range; to clear your entire cache , select .
- Click the down arrow next to "Details" to choose which elements of the history to clear. Click
Reopen again the browser with the https://owa.usm.my/owa link. Then, key-in your email address and password.